Double Sided Engraving Fee

$5.00 USD

Shipping Details

Destination	Shipping Method	Cost
USA	USPS Priority 2-4 Days Once Shipped	$4.99
US Virgin Islands	USPS Priority 1-2 Days Once Shipped	$4.99
International	USPS, UPS or DHL International	Carrier Rate
British Virgin Islands	BVI Ferry on Saturdays	$15.00

When will my order be shipped?

We ship orders the same or very next BUSINESS DAY before 5pm, unless we are waiting for a particular item to arrive at our office! :-)

Can I track my order?

Once your order is shipped, you will be sent an email confirmation with your tracking number and a link to track your order. Please make sure your email is entered in correctly, we do not make any adjustments to your information unless requested.

Does luxepalmcollection.com ship International?

Yes we do! We've shipped all the way to Germany! Just enter your address and the shipping cost will be calculated at checkout out!

For Caribbean Orders, we highly suggest using a Freight Forwarding Company to ensure safe delivery of your package. Please sign up for an account through a US/Caribbean Shipping Agent and use the US Address that they give you. You will pay our Regular Shipping rate to the US and the appropriate clearance fees once it arrives to your location.

As for large Caribbean/International Wholesale Orders, your order will be sent via FedEx or DHL at the shipping rate quoted at the time of your order by FedEx or DHL.

Where is my package being shipped from?

Orders are shipped from Florida, USA.
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Please call or text 813.616.9896 if you have any complications with your delivery!

Exchange Policy

Thank you for shopping with Luxe Palm Collection!

We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase. We will gladly issue a FREE exchange of your item(s) for INCORRECT SIZES within 15 days of purchase. Original shipping and handling fees are not refundable, nor do we do full order refunds. Unfortunately, we also do not cover the shipping cost of your return postage.

Good News! You do not have to pay shipping costs again for the new item(s) that we will mail out to you! We've got you covered on that!

Please note that we can only honor exchanges once you have returned the original item to us in good condition.

RETURN ADDRESS:

Luxe Palm Co.

11769 Trevally Loop

Box 7

Trinity, FL 34655

Do not hesitate to call us if you should have any questions or concerns!

813.616.9896 or team@luxepalmcollection.com

Double Sided Engraving Fee

$5.00 USD